Frequently asked questions

You chat with our AI about your deal — property, purchase price, rehab plans, goals. It structures the file, matches loan programs, and coordinates with a real human loan officer for pricing and closing.

No. You can start the intake conversation anonymously. We only ask you to save a file when you're ready to move forward.

Yes. Every deal is reviewed by a licensed loan officer before we quote or close. AI accelerates document collection and matching; humans make the calls.

Same day for most residential investor products. Complex commercial deals require 24–48 hours to structure correctly.

DSCR, bridge / hard money, fix & flip, ground-up construction, commercial (bank, agency, CMBS), SBA 7(a) and 504, and business acquisition loans.

660+ for most investor programs, 680+ for competitive DSCR pricing, 720+ for best pricing. SBA typically wants 680+. Below 660, options narrow but exist.

6 months of PITI post-close is the standard for DSCR and investor loans. Commercial and multifamily can require 9–12 months of debt service.

Not on DSCR or most bridge loans. Yes on conventional, SBA, and full-doc commercial.

Consider putting more down, buying down the rate, or choosing an interest-only structure. If a deal can't hit DSCR 1.00 with any of those, it's often not the right deal.

Yes on DSCR, bridge, construction, and commercial. Conventional requires you take title personally at close.

Roughly 7.25%–9.00% in 2026 depending on FICO, LTV, DSCR, and prepay. Best pricing at 720+ FICO / 75% LTV / 1.25+ DSCR.

9.5%–12% with 1.5–3 points, 12-month interest-only. Volume flippers earn better pricing.

No. Standard is a rate lock 30–45 days before close. Locks cost 0 points; extensions cost 0.125–0.25 points per 15 days.

1 point = 1% of the loan amount, paid at closing. Origination points are lender profit; discount points buy down your rate. See our glossary entry on points.

Yes on most investor loans. Common: 5-4-3-2-1 step-down. Buying out the prepay adds ~0.25–0.5% to your rate.

Photo ID, 2 months of bank statements, purchase contract, insurance binder, and — depending on the loan — tax returns, entity docs, and a lease or market rent estimate. See our Lender-Ready File guide.

Through your secure portal after signup. All uploads are encrypted.

A written commitment from the lender to hold your rate for a set number of days (usually 30–45) while your loan finishes underwriting.

Yes on bank-statement Non-QM programs. DSCR skips both entirely.

21–35 days for DSCR with a clean file. 10–21 for bridge. 30–45 for conventional. 60–120 for SBA and agency commercial.

No. Most states allow remote online notarization (RON) or mobile notary at your location.

Typically 2–5% of purchase — origination, appraisal, title/escrow, recording, transfer tax, prepaid interest, and impounds. You'll get a Loan Estimate that itemizes everything.

Same day as recording, usually 2–3 hours after signing. Purchase funds go to the seller's escrow.

Most investor loans require 6 months of seasoning to refinance based on new appraised value. Some programs allow 3-month seasoning at slightly worse LTV.

Yes, via a formal assumption or refinance. Adding a borrower to an existing loan without lender consent is a default trigger.

The loan pays off at closing from sale proceeds. Watch prepayment penalties — they're calculated as a percent of the outstanding balance.

Yes, and it doesn't affect your loan payoff. Coordinate with a Qualified Intermediary before you close the sale.